1. Introduction and Acceptance of Terms

Welcome to Chalice & Cru (“we,” “our,” “us,” or the “Company”), operated through our website located at www.chaliceandcru.com (the “Website”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and Chalice & Cru regarding your use of our Website and purchase of alcoholic beverages and related services.

By accessing, browsing, or using our Website, placing an order, or purchasing any products or services from us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or purchase our products.

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of the Website after such changes constitutes your acceptance of the modified Terms.

2. Age Verification and Legal Requirements

2.1 Minimum Age Requirement

You must be at least 18 years of age to access this Website, purchase alcoholic beverages, or use our services. By using this Website, you represent and warrant that you are at least 18 years old and have the legal right to purchase and consume alcoholic beverages in your jurisdiction.

2.2 Age Verification Process

You may be required to provide government-issued photo identification to verify your age at the time of delivery. Failure to provide adequate age verification will result in refusal of delivery and forfeiture of the purchase price.

2.3 Legal Compliance

You are responsible for ensuring that your purchase and receipt of alcoholic beverages complies with all applicable local, state, and federal laws. We reserve the right to refuse service to anyone who cannot legally purchase or possess alcoholic beverages.

3. Wine Sales and Ordering Process

3.1 Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. Product descriptions, images, and specifications are provided for informational purposes and may not be entirely accurate.

3.2 Ordering Process

To place an order, you must create an account, provide accurate information, and complete the checkout process. By submitting an order, you make an offer to purchase the selected products. We reserve the right to accept or reject any order.

3.3 Order Confirmation

Receipt of an order confirmation email does not constitute acceptance of your order. We will notify you of order acceptance, and a contract will be formed only when we ship your order or send you a shipping confirmation.

3.4 Product Quality

Wine is a natural product that may vary in taste, appearance, and quality. We cannot guarantee that products will meet your personal preferences. All wines are sold in their current condition.

4. Wine in Time Club Membership

4.1 Membership Terms

The Wine in Time Club is a subscription service offering curated wine selections delivered on a recurring basis. By joining, you agree to receive regular shipments according to your selected frequency and preferences.

4.2 No Commitment Policy

As advertised, our Wine in Time Club operates on a “no commitment” basis. You may cancel your membership at any time without penalty by contacting customer service at least 5 business days before your next scheduled shipment.

4.3 Membership Benefits

Club members may receive exclusive access to limited wines, member pricing, priority shipping, and other benefits as determined by us from time to time.

4.4 Automatic Billing

Club memberships are billed automatically according to your selected schedule. You authorize us to charge your payment method for each shipment unless you cancel your membership.

4.5 Modification of Club Terms

We reserve the right to modify club benefits, pricing, or terms with 30 days’ notice to active members.

5. Pricing, Payment, and Billing

5.1 Pricing

All prices are displayed in Hong Kong Dollars and are subject to change without notice. Prices do not include applicable taxes, duties, or shipping charges unless specifically stated. We reserve the right to correct pricing errors.

5.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed during checkout. Payment is due in full at the time of order unless otherwise arranged.

5.3 Authorization and Billing

By providing payment information, you authorize us to charge the total amount of your purchase. For club memberships, you authorize recurring charges according to your membership terms.

5.4 Taxes

You are responsible for all applicable taxes, including sales tax, excise tax, and any other governmental charges related to your purchase.

6. Delivery and Shipping Policies

6.1 In-Stock Delivery Promise

We strive to deliver in-stock orders within 48 hours as advertised. This timeline applies to orders placed during business hours and is subject to address verification, payment processing, and local delivery restrictions.

6.2 Free Delivery Threshold

Free delivery is provided for orders of $1,500 or more to eligible addresses. Orders below this threshold will incur standard shipping charges as calculated during checkout.

6.3 Delivery Restrictions

We only ship to addresses where the delivery of alcoholic beverages is legal. Some areas may have delivery restrictions or require special permits. We reserve the right to refuse delivery to certain locations.

6.4 Delivery Requirements

An adult (21+) must be present to receive delivery and provide valid identification. If no one is available to receive the shipment, additional delivery charges may apply, or the order may be returned to our facility.

6.5 Risk of Loss

Risk of loss transfers to you upon delivery. We are not responsible for theft, damage, or loss occurring after successful delivery.

6.6 Shipping Damage

Inspect all shipments upon delivery. Report any shipping damage or missing items within 48 hours of delivery for resolution.

7. Returns, Refunds, and Exchanges

7.1 General Return Policy

Due to the nature of alcoholic beverages and applicable regulations, we generally cannot accept returns of opened or consumed products. Returns may be accepted for defective, damaged, or incorrectly shipped items.

7.2 Defective Products

If you receive a defective or spoiled product, contact us within 7 days of delivery. We may require photographic evidence and will provide replacement or refund at our discretion.

7.3 Incorrect Orders

If you receive an incorrect order due to our error, we will arrange for return and replacement at no charge to you. You must notify us within 48 hours of delivery.

7.4 Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days after we receive and process the return.

7.5 Club Membership Returns

Club shipments may be eligible for return or credit according to the same policies. Contact customer service for assistance with club-related returns.

8. Promotional Offers and Discount Terms

8.1 Promotional Offers

Promotional offers, discounts, and special pricing are subject to terms and conditions specific to each promotion. Offers may have expiration dates, quantity limits, or other restrictions.

8.2 Discount Limitations

Unless otherwise stated, promotional discounts cannot be combined with other offers, applied to previous purchases, or used toward shipping charges or taxes.

8.3 Bin End Clearance

Clearance items are sold as-is and may have limited availability. Clearance sales are final, and additional return restrictions may apply.

8.4 Modification of Promotions

We reserve the right to modify, suspend, or terminate promotional offers at any time without notice. Price matching is not available unless specifically offered.

9. Website Use and Intellectual Property

9.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes in accordance with these Terms.

9.2 Prohibited Uses

You may not use our Website for any illegal purpose or in violation of these Terms. Prohibited activities include but are not limited to: attempting to gain unauthorized access, interfering with Website functionality, or using automated systems to access the Website.

9.3 Intellectual Property Rights

All content on our Website, including text, images, logos, and designs, is protected by intellectual property laws and belongs to Chalice & Cru or our licensors. You may not copy, reproduce, or distribute this content without written permission.

9.4 User Content

Any reviews, comments, or other content you submit becomes our property and may be used for marketing or promotional purposes. You warrant that any submitted content is original and does not violate third-party rights.

10. Privacy and Data Protection

10.1 Information Collection

We collect personal information necessary to process orders, verify age, and provide services. This includes contact information, payment details, and delivery addresses.

10.2 Information Use

We use your information to process orders, communicate with you, improve our services, and comply with legal requirements. We may send promotional communications unless you opt out.

10.3 Information Sharing

We do not sell personal information to third parties. We may share information with service providers, delivery partners, and as required by law or to protect our rights.

10.4 Data Security

We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account information.

11. Limitation of Liability

11.1 Disclaimer of Warranties

Our Website and products are provided “as is” without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11.2 Limitation of Damages

To the maximum extent permitted by law, our total liability for any claims related to your use of our Website or products shall not exceed the amount you paid for the specific products giving rise to the claim.

11.3 Exclusion of Damages

We shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits, even if we have been advised of the possibility of such damages.

11.4 Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our control, including natural disasters, government actions, or supplier issues.

12. Dispute Resolution

12.1 Informal Resolution

Before pursuing formal legal action, you agree to attempt to resolve disputes through direct communication with our customer service team.

12.2 Binding Arbitration

Any disputes that cannot be resolved informally shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall be conducted on an individual basis, and class actions are waived.

12.3 Exceptions to Arbitration

Either party may pursue claims in small claims court or seek injunctive relief in court for intellectual property violations or other matters requiring immediate relief.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert State/Jurisdiction], without regard to conflict of law principles. Any legal actions shall be brought in the courts of [Insert Jurisdiction], and you consent to the jurisdiction and venue of such courts.

14. Additional Terms

14.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

14.2 Entire Agreement

These Terms constitute the entire agreement between you and Chalice & Cru regarding your use of our Website and services, superseding all prior agreements.

14.3 Assignment

You may not assign your rights under these Terms. We may assign our rights and obligations without restriction.

14.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15. Contact Information

Chalice & Cru Customer Service

Website: www.chaliceandcru.com

For questions about these Terms and Conditions, your account, orders, or our services, please contact us using the information provided above. We strive to respond to all inquiries within 24-48 hours during business days.

Last Updated: [13/102025]